We offer a 24-hour return request window, meaning you must contact us within 24 hours of receiving your order to initiate a return.

To be eligible for a return, the item must be unworn, unused, in its original condition, with all tags and original packaging intact. Proof of purchase is required.

Returns sent without prior approval will not be accepted.

To request a return, please contact sales@fjollahaxismajli.com within 24 hours of delivery.

Please include your order details and any relevant information regarding the request. Returns must be approved in advance.

Approved returns are subject to a partial refund of 70% of the total amount paid.

Original shipping costs are non-refundable, and a shipping and handling fee may also be deducted. Refunds are issued only after the returned item has been received and inspected.

No. Exchanges are not accepted due to the nature of garment fit and individual body differences.

No. We do not accept returns or refunds for custom-made pieces, items with custom measurements, or personalized and special-order designs.

All such purchases are considered final sale.

The following items are non-returnable:

Custom or made-to-order pieces
Personalized items
International orders

If you are unsure whether your item qualifies, please contact us before purchasing.

Yes. Returns are accepted only for orders delivered within Kosovo, under the return conditions stated above.

Yes. All international orders are considered final sale.

In exceptional cases, and entirely at our discretion, a return may be accepted and a store credit may be issued instead of a refund.

In such cases, a €200 restocking fee will be deducted, original shipping costs will not be reimbursed, and customers remain responsible for return shipping costs and any applicable duties.

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or incorrect, you must contact us within 24 hours of delivery so we can evaluate the issue and provide a resolution.

No. Once an order is placed, it cannot be canceled.

For domestic orders, please allow 3–5 business days for processing and verification.

For international orders, please allow 5–7 business days for processing and verification.

For items that are out of stock, production time may vary depending on the design, typically ranging from 1 week up to 2 months.

For international shipments, delivery typically takes 14–18 business days, depending on the destination and customs procedures.

For expedited delivery, customers may choose Priority Shipping at checkout, which typically takes 6–10 business days and includes detailed tracking.

Standard International Shipping: €18
14–18 business days, limited tracking

Priority International Shipping: €45
6–10 business days, detailed tracking

We ship worldwide.

If you contact us within a few hours of placing your order, we will do our best to assist with an address update.

However, once the order has been processed, changes are no longer possible.

Yes. All orders are shipped exclusively to the address provided at checkout, and this address must match the billing address.

Due to our Fraud Protection Policy, orders with different billing and shipping addresses will not be processed.

No. Fjolla Haxhismajli does not calculate, collect, or cover customs duties, VAT, import taxes, or related charges.

These charges are the sole responsibility of the customer.

We are not responsible for, and will not reimburse, any costs resulting from refusal or failure to pay these charges.

By using this website and/or purchasing from us, you agree to our Terms & Conditions and all policies referenced on the site.

Many Fjolla Haxhismajli pieces are couture-focused, made-to-order, limited in quantity, and crafted with detailed handwork. Product appearance, including color representation, may vary slightly depending on device and screen settings.

We also reserve the right to refuse or cancel orders, limit quantities, modify products or services, and update our policies at any time.

We collect and use personal information to process and fulfill orders, communicate with you, provide customer support, improve the website experience, and help prevent fraudulent transactions.

Information may be shared only with trusted service providers such as Shopify, payment processors, and shipping partners when necessary to complete these services.

For privacy-related requests, including access, correction, deletion, or withdrawal from marketing communications, please contact sales@fjollahaxismajli.com.